Ready to take off in a fast-paced, innovative and multicultural environment?

Are you passionate about aviation and the future of civil air transport?

Then this opportunity at Air Côte d’Ivoire – Accra Agency is made for you.

Join an airline driven by strong values: integrity, professionalism, performance, teamwork and respect.

By joining our Accra team, you’ll help shape our ambition to become West and Central Africa’s leading gateway to the world, while actively supporting our social and environmental commitments.

More than just a job, this is a chance to boost your career, gain hands-on experience and grow within a dynamic and forward-looking airline.

✨ Your journey starts here. ✈️

MAIN DUTIES

Requirements

• Have a thorough understanding of IATA rules and procedures for air transport;

• Welcome, inform, and advise the company's customers on schedules, fares, and conditions of carriage;

• Make reservations and issue tickets in accordance with established procedures;

• Make proposals tailored to customer requests or alternative offers when making reservations to ensure customer satisfaction;

• Offer customers alternative solutions related to operational contingencies or flight irregularities;

• Maintain and develop a customer and partner database, present the company's commercial offers to them to stimulate sales;

• Process customer excess baggage and forward the information to the relevant departments for payment;

• Direct customers to the appropriate departments for complaints, complex problem resolution, or disputes;

• Regularly follow up with customers and inform them of new product or service offers;

• Handle flight irregularities (ASM) until a report is produced for management in accordance with established procedures;

• Carry out mailings and phone calls relating to the company's products, according to management instructions;

• Contribute to customer loyalty in relation to the company's products and services;

• Ensure the monitoring and transmission of customer statements under contract to the relevant departments for processing;

• Produce regular, quantified reports on activity for management;

• Ensure compliance with working methods, rules, and procedures in force;

• Perform any other tasks assigned by management within the scope of their duties.

Required skills, expertise, and professional qualities

• Minimum 2 years of higher education in business, sales, air transport, tourism, or equivalent;

• Proficiency in the Amadeus reservation system (or any other equivalent GDS);

• Have excellent customer service skills, a professional appearance and strong interpersonal skills;

• Be rigorous, dynamic, organized and able to work under pressure;

• Have a good command of office software (Word, Excel, Outlook);

• Be available to work irregular hours, including weekends and public holidays.

This position is based in Accra.

Apply now through our careers website!

You could be the next team member we are looking for.

Specific Conditions

• The position is based in Accra (Republic of Ghana);

• No expatriation arrangement is applicable .

• This call for applications is strictly open to candidates who are legally authorized to work in Ghana and are immediately available in Accra;

• Contract type: Permanent contract.

Application Deadline: 15/02/2026